Skip to content

Legal

Delete your Ocio account

You can delete your Ocio account, and the personal data linked to it, at any time. Ocio is run by OCIO LIMITED (Companies House 17214462).

Using Ocio Sync, the app for venues and event organisers? Follow the steps for deleting an Ocio Sync account instead. If you sign in to both apps with the same account, do not close it in Ocio: email hello@ocio.events from that account's email address, as that page explains, so that we can apply the rules for your venue.

In the app

  1. Open Ocio and go to Settings, then Account.
  2. At the foot of the page, tap Close account.
  3. Follow the steps on that screen: you will be asked to type CLOSE to confirm.

Your account is deleted straight away and you are signed out. This cannot be undone.

Without the app

You do not need to reinstall Ocio. Email privacy@ocio.events from the email address on your Ocio account, with the subject “Delete my Ocio account”. We will confirm it is you and delete the account within one month, as UK data protection law requires, and let you know when it is done.

What is deleted

  • Your profile, your sign-in and your email address.
  • Your tastes and preferences, saved events, reviews, check-ins and credits.
  • Your one-to-one chats, and the photos, videos, voice notes and documents you sent in them.
  • Your profile photo, the photo on your matching profile and your playlist photos.
  • Photos you added to events, and videos you submitted of a venue.
  • Any active membership is cancelled first, so you are not charged again.

Your account and these files go at once, and copies in our backups are removed within 30 days.

What we keep, and why

  • Records of bookings you made, with your name removed, so the venues' statements still add up.
  • Payment and invoice records, including the name and email address on them, held by our payment provider, Stripe, for at least six years, because UK law requires businesses to keep financial records.
  • Photos and messages you shared in a group chat for a night out can stay with that group, because they are part of the other members' record of the night too.
  • Reports that other members made about you, which we keep to protect our community.
  • Emails you sent us, or that our team received about you, such as support messages, the reason you gave for closing your account and safety reports, for as long as we need them to deal with the matter or as the law requires.

Questions

Write to privacy@ocio.events. Our privacy policy explains how we handle your data.