Feedback Reward Terms

These terms apply when you send us feedback in the Ocio app while the Feedback Reward is offered with it. They add to the Ocio Membership Terms at ocio.events/terms. The offer is run by Ocio Limited, 78 Chislehurst Road, Orpington, BR6 0DJ.

Key points

• If we use your feedback, you get 50% off one month of your Ocio membership.
• We decide whether we have used it, and you can follow its progress in the app.
• If your membership is set to renew, the discount comes off your next monthly payment. If it isn’t, we send you a code for 50% off a month, to use within 12 months.
• You can receive one Feedback Reward in any six months.
• The reward has no cash value.

1. Taking part

1.1 The Feedback Reward is offered in the feedback steps of the Ocio app: when you close your account, when you cancel your membership, and when you send us feedback from Settings. It applies only to feedback you send while the app shows the offer.

1.2 You must have an Ocio account when you send the feedback, and meet the Ocio Membership Terms, including being 18 or over and living in the UK.

1.3 Your feedback must be your own, honest and about your own experience of Ocio. Feedback sent from more than one account, copied from someone else, or sent only to collect rewards is not eligible.

1.4 Taking part is free and optional. Whether or not you send feedback never changes how we treat your account, your membership or your credits.

2. When we use your feedback

2.1 We use your feedback when, because of it, we make or decide to make a change to the Ocio app, our events, our plans or the way we run Ocio. Feedback about something we were already working on can still count if it tells us something new that we act on.

2.2 We decide, acting reasonably, whether we have used your feedback. If several people tell us the same thing, we may reward each person whose feedback we use.

2.3 We aim to decide within 60 days. You can follow your feedback in the app, under Settings, Your feedback. If you have closed your account, we tell you by email, but only if you asked us to (see section 5).

2.4 We do not have to use every piece of feedback, or make any change. If we do not use yours, there is no reward, but we are still grateful for it.

3. The reward

3.1 The reward is 50% off one monthly payment for an Ocio membership. It applies to the membership fee only, and not to credits you buy or anything else.

3.2 If, when we decide, you have a membership that is set to renew, we take 50% off your next monthly payment automatically. You still receive your full monthly credits.

3.3 If you do not have a membership that is set to renew, for example because you have cancelled it, have never had one or have closed your account, we send you a single-use code instead. The code takes 50% off the first monthly payment of a membership you start with it, and must be used within 12 months of the day we send it. If you still have an account, the code is also shown in the app and applied for you when you choose a plan.

3.4 If your membership ends before the discounted payment is taken, email hello@ocio.events and we will send you a code instead.

3.5 You can receive one Feedback Reward in any six months. If we use more of your feedback in that time, we will mark it as used, but there is no further reward.

3.6 A Feedback Reward is personal to you and has no cash value. It cannot be exchanged for money or credits, transferred or sold. A code can be used once, and cannot be combined with another discount code on the same payment.

3.7 If a reward is given by mistake, or obtained in breach of these terms, we may remove it.

4. Your feedback

4.1 You keep any rights you have in what you write. By sending it, you allow us to use it, free of charge, to improve Ocio and run our business. We will not publish your name with it without asking you first.

4.2 Please do not include other people’s personal information, or details about your health or other sensitive matters. We do not need them to act on your feedback.

5. If you close your account

5.1 When you close your account we normally delete your email address straight away. If you tick “Email me a code if you use my feedback”, we keep your email address with your feedback, and with any feedback you sent earlier that we have not yet decided on, so that we can tell you whether we used it and send you any code. We delete your email address once we have told you, and in any case within 6 months.

5.2 If you do not tick it, we keep your feedback without your email address or your account, and we cannot send you a reward for any feedback we have not decided on before you close your account.

5.3 Our Privacy Policy at ocio.events/privacy explains how we look after your information.

6. Changes and ending the offer

6.1 We may change or end the Feedback Reward at any time. Feedback you sent while the offer was shown will still be considered under the terms that applied when you sent it.

7. General

7.1 Nothing in these terms affects your legal rights as a consumer. They are governed by the law of England and Wales.

7.2 If you have a question about the Feedback Reward, email hello@ocio.events.